U.S. Personal Shopper Service
Terms of Use
I. Membership and Fees
1. The US Personal Shopper service is an exclusive membership benefit. Only registered members have
access to this service.
2. Service Fees and Charges are applicable. Please refer to the US Personal Shopper Service Fee
Schedule for all current and applicable charges.
3. Fee and Price Changes: The US Personal Shopper reserves the right to increase or change Service
Fees and Shipping Prices at any time. The current applicable fees and prices will be reflected in the US
Personal Shopper Service Fee Schedule and the invoice provided to the member. By settling the invoice,
the member agrees to the current fees and prices.
II. Pricing, Payment, and Order Placement
4. The total invoice for any request will include the item purchase price, US Personal Shopper service
fees, U.S. Sales Tax (where collected by the U.S. retailer), and any shipping-related fees.
5. In the event that a U.S. retailer (especially sellers from platforms like eBay, Mercari, or Poshmark) does
not collect U.S. Sales Tax, the US Personal Shopper service is required to remit applicable U.S. Sales Tax
in California.
6. Our member support team will send you an invoice for your request. You have 2 days to settle the
invoice.
7. Invoice Review and Responsibility: Members must carefully review all item details on their invoice
before making payment. This includes the style number, color, size, quantity, and any other relevant
information.
8. Invoice Settlement & Availability: Item availability is NOT guaranteed, as items are NOT put on hold
until payment is received.
9. Consequence of Late Payment: Failure to settle the invoice within the 2-day window will result in the
automatic cancellation of the US Personal Shopper request. A new request must be submitted, and
pricing/availability is NOT guaranteed.
10. All invoice amounts are in USD and must be paid in USD.
11. Requests over $200 must be paid by bank/wire transfer or G/Cash (for Philippines members only).
Members are responsible for the full invoice amount and any bank/transfer fees imposed by their local
bank.
12. Modification and Cancellation: NO US Personal Shopper service requests can be modified or
canceled once the order is placed with the retailer.
13. Bidding and Auction Sites: The US Personal Shopper will NOT accept requests for items
requiring bidding (e.g., eBay, Goat, Stock X). We can only facilitate the direct purchase of items.
14. Prohibited Purchases (Financial/Digital Items): The US Personal Shopper does not accept request
purchases of any digital or virtual items (including, but not limited to, Apple, Amazon, Visa, or
Mastercard virtual gift cards), money orders, or any form of digital cash.
15. Account Usage: We will NOT use a member's personal retailer account or personal retailer coupon(s)
for any US Personal Shopper service request.
16. Discounts: Member-provided discount coupons from U.S. retailers may be used upon placing the
order, but this is subject to the U.S. retailer’s discretion.
17. Confidentiality: The US Personal Shopper uses confidential information for purchases (e.g., email
address, billing zip code, retailer’s invoice). We will NOT share this confidential information with the
member.
III. Retailer, Warehouse, and Shipping Operations
18. The US Personal Shopper acts as a third party and abides by the U.S. retailer’s terms of use and
shipping policies.
19. Processing Times (Retailer): U.S. retailer’s order processing and shipping timelines are beyond our
control. We cannot guarantee delivery dates. U.S. retailers rarely give prior notice for delays. The US
Personal Shopper can follow up with the retailer but must solely rely on their published timelines.
20. Order Numbers: We will provide the order number(s) to the member. The order number is not a
guarantee of item availability until the item has been shipped out by the U.S. retailer. U.S. retailers can
cancel purchases even after an order number is provided due to item unavailability or inventory issues,
especially during sale events.
21. Local Transit Liability and Insurance: The US Personal Shopper has NO liability for orders delivered
by local courier (such as USPS) to our warehouse, especially if the order is delivered to the wrong address,
marked as delivered but not received, or lost in transit. The US Personal Shopper team will reach out to
the U.S. retailer for item replacement, which is subject to the retailer's discretion.
22. High-Value Purchase Risk and Insurance: For any single item purchased with a value exceeding
$500 USD, the member acknowledges and agrees that the risk of damage or loss during local shipping
transit is borne entirely by the member. The US Personal Shopper strongly advises members that the
only guarantee for replacement or refund for such a high-value purchase lost or damaged during local
transit is by purchasing shipping insurance offered by the U.S. retailer during the initial checkout process.
23. Gift Wrapping: US Personal Shopper opens and inspects packages received at the warehouse. We
will NOT accept a retailer's gift wrapping option. Gift wrapping services can be requested through our
team, and a service fee applies.
24. Warehouse Processing Time: The US Personal Shopper has a 2 business days turnaround
processing time after a member's order is received at the warehouse.
25. Warehouse Schedule: The US Personal Shopper warehouse is closed on weekends and holidays.
Orders received during this time will be processed after the next business day once operations resume.
26. Members have access to 30 days FREE storage of their items, starting from the date the package was
delivered to our warehouse.
27. Members have access to FREE consolidation service for their items.
28. Shipping Partners: US Personal Shopper uses exclusive shipping partners: FedEx International for
international shipping and UPS for local shipping. NO other carriers may be used. We will use the US
Personal Shopper's corporate accounts with FedEx and UPS for all shipments.
29. Chargeable Weight: Air cargo chargeable weight is based on the package’s actual or volumetric
weight (package dimensions in inches L x W x H), whichever is higher. The actual shipping cost can only
be determined once your order is received at our warehouse.
30. Address Update: Members must update their preferred shipping address and contact number to
avoid shipping delays once their order is received at the warehouse.
31. Shipping Invoice: A separate invoice for international shipping fees, including handling fees, will be
sent after receipt of your order.
IV. Customs, Delivery, and Liability
32. International Shipping Delays: The US Personal Shopper has NO control over international shipping
delays from FedEx or local shipping delays from UPS. All delivery dates are subject to the delivery
timeframe established by FedEx and UPS.
33. Customs Delays: Any customs delay at the destination country is beyond the US Personal Shopper's
control. We can only communicate and coordinate with FedEx regarding the status of the shipment.
34. Customs Valuation: The US Personal Shopper will declare the actual amount of the item(s)
purchased and will NOT reduce the amount for Customs Duties, Taxes, and VAT purposes.
35. The shipping invoice will include the destination country’s customs duties, taxes, and VAT where
applicable. As a company, the US Personal Shopper is required to ship all orders as Delivered Duty Paid
(DDP) when applicable. NO orders will be shipped without Customs Duties, Taxes, and VAT being paid
prior to shipping.
36. Prohibited Goods: The US Personal Shopper will not accept requests for items that are illegal,
hazardous, or restricted for export from the U.S. or import into the destination country. The member is
solely responsible for ensuring the requested item complies with all applicable U.S. export laws and the
import laws of the final destination.
37. Liability for Warehouse Loss/Damage: The US Personal Shopper will exercise reasonable care for
items stored in the warehouse. In the event of confirmed loss or damage attributable to our team's
negligence prior to shipping, our liability shall be limited to the item's purchase price.
38. Liability in Transit (Mandatory Insurance): Once an order has been handed over to the international
shipping carrier, the US Personal Shopper's liability for loss or damage ceases. For all shipments with a
total item value exceeding $500 USD (or a different threshold determined by the US Personal Shopper
team), the purchase of additional shipping insurance is MANDATORY and will be included in the
international shipping invoice. The Member acknowledges that failure to purchase the mandatory
insurance or choosing a lower-tier insurance voids any claim against the US Personal Shopper team for
loss or damage during international transit.
V. Refunds and Returns
39. Non-Refundable Fees (Online): For all online purchase requests, all related US Personal Shopper
service fees are NON-REFUNDABLE once service has started (i.e., once the purchase invoice has been
paid).
40. Non-Refundable Fees (In-Store): For all in-store purchases, the US Personal Shopper service fee is
NON-REFUNDABLE regardless of item availability or purchase outcome.
41. Final Sale Items: No returns or refunds will be provided for items that are on FINAL SALE (as
designated by the retailer).
42. Retailer Cancellation: US Personal Shopper service related fees are NOT refundable if the retailer
cancels our order after it is placed. In all cases, the US Personal Shopper can only refund the member
what is refunded by the U.S. retailer to the Service.
43. Member-Requested Return: If a member requests to return item(s) after the order has been placed,
US Personal Shopper service related fees are NON-REFUNDABLE.
44. Return Assistance: We can assist with the return of your orders; a service fee applies. Returns are
subject to the retailer’s return policy on the purchased items.
45. All associated fees with the return, including return shipping and insurance fees (if required by the
U.S. retailer), will be charged to the member.
46. Refund Process: The retailer return process may take up to 30 days to be completed. The refunded
amount will be credited to the member's US Personal Shopper account for use on shipping fees
unless the member requests otherwise. Refunds CANNOT exceed the total amount refunded by the U.S.
retailer to the Service.
VI. General Legal Provisions
47. Right to Refuse Service: The US Personal Shopper has the right to refuse service to members as per
our company policy and discretion.
48. Governing Law and Jurisdiction: These Terms of Use and the relationship between the Member and
the US Personal Shopper shall be governed by the laws of the State of California, without regard to its
conflict of law provisions. The Member agrees to submit to the personal and exclusive jurisdiction of the
state and federal courts located within the County of Los Angeles, California.
49. Force Majeure: The US Personal Shopper shall not be liable for any failure or delay in performance of
its obligations under these Terms if such failure or delay is due to events beyond its reasonable control,
including but not limited to, acts of God, war, terrorism, embargoes, fire, flood, accident, government
intervention, labor strikes, or major disruptions to carrier networks (Force Majeure Event).
50. Intellectual Property: All content, logos, graphics, and other intellectual property displayed on the US
Personal Shopper website, platform, and documentation are the exclusive property of the US Personal
Shopper. Members are prohibited from using any of the US Personal Shopper’s intellectual property
without prior written consent.
51. Severability and Headings: If any provision of these Terms is found by a court of competent
jurisdiction to be invalid, illegal, or unenforceable, that provision will be modified to the minimum extent
necessary to make it enforceable, and the remaining provisions will remain in full force and effect. The
headings used in these Terms are for convenience only and will not limit or otherwise affect the
provisions herein.
Version: 20 October 2025
Terms of Use
These Terms & Conditions constitute a legally binding agreement made between you and US Shipping Express, concerning your access to and use of US Shipping Express Site, its divisions, subsidiaries, affiliates and operated internet sites, digital assets, and the services we offer ("Services").
I. Definitions and Interpretation
In these Terms, unless otherwise defined, the following terms shall have the meanings attributed:
Term Meaning
The Company, We, Our, Us Means US Shipping Express.
Member, You, Your Means any person or entity using the Site and/or the
Services available on the Site.
Member Account Your site membership or user account.
Site The website and all contents accessible on the URL
link www.usshippingexpress.co.
Services All services offered by the Company on the Site,
exclusively through the US Personal Shopper Service.
Account Number Your own unique account number used internally by the Company
for logistics.
Package Goods, merchandise, freight, parcels, and/or goods purchased by the
Company on behalf of the Member via the US Personal Shopper
Service.
Shipment The goods, merchandise, freight, parcels, and/or goods that are
consolidated and prepared for international shipping from our
warehouse to the Member's registered shipping address.
Visitor/s Any person visiting the Site.
II. Membership and Account Registration
1. Registration Requirement: You must register and create your own Member Account on the Site to
use the Company's services as a Member.
2. Accuracy of Information: All information provided during registration must be your legal name,
address, payment provider, and other legal information.
3. Age Restriction: Our Site membership is not available to persons under the age of 18 years. By
creating an account, you represent that you are 18 years or older.
4. Payment Authorization: You represent that you can lawfully make payments as authorized by your
own financial account. Third-party payment is not accepted.
5. Account Activation: Upon registration, We will send an activation code to your registered email
address to confirm your email. Once confirmed, you can view your Account Number on your account
profile.
6. Right to Refuse: The Company reserves the right to deny or reject any registration without providing
reasons for our members' safety and security.
7. Security Responsibility: Use of another person’s account is strictly prohibited. You are solely
responsible for the activity on your account and for keeping your password secure. You must
immediately notify the Company of any unauthorized use or security breach. The Company accepts no
responsibility for any loss or damage due to the fraudulent use of your password.
8. Non-Transferable Account: Your Member Account is non-transferable. You may register a total of 2
shipping addresses in your account profile.
9. Prohibited Use: You must not use our Site or Services for any illegal or unlawful purposes or violate
any law in your country or the USA. The Company reserves the right to refuse service to anyone.
10. Termination and Suspension: The Company reserves the right to limit, close, block, or suspend
access to Our Site or membership due to fraudulent or illegal activities or if We believe the Member is
under the age of 18. We will report any fraudulent activity to the appropriate law enforcement.
III. Service Scope and Limitations
11. Exclusive Service: The Company operates exclusively as the US Personal Shopper Service. Members
will not be provided a U.S. shipping address, and all purchases of goods must be executed by the
Company through a US Personal Shopper request.
12. Unauthorized Packages: Any Package received at the Company warehouse that was not initiated
and purchased by the Company on behalf of the Member will be refused and discarded immediately, as
such items are not covered by our receiving or liability policies.
IV. Warehouse Services and Item Handling
13. Warehouse Processing: The Company will process your Package within 2 business days from the
package arrival date. Package details will be emailed to you, and you will have the option to ship or
consolidate.
14. Warehouse Schedule: The Company warehouse is closed on weekends and holidays. Packages
received during this time will be processed on the next business day.
15. Repackaging: As an exclusive member benefit, We will repackage your Shipment to ensure it is fit
for international shipping and remove all unnecessary packing materials for more cost-effective
shipping. Repackaging will not involve taking out items from the original retailer’s packaging.
16. Photos: Free overview photos (3) of your Package are included. Detailed photo/s (i.e., individual item
photo, brand, size, etc.) can be arranged on request, and a service fee applies (refer to Add-Ons).
17. Consolidation: Consolidation services are included with membership (excluding Consolidated Boxes
Fee). We consolidate per Package into a bigger box, NOT per item. Shipment may be split into separate
boxes, depending on size, quantity, and total amount.
V. Storage and Abandoned Packages
18. Free Storage: Free storage facility is exclusively offered to members (refer to membership plans for
the number of allowed free storage days).
19. Storage Expiration: The Company will send an email notification ten (10) days before your free
storage expires. You may proceed with shipping or extend storage up to seven (7) days with the
applicable fee (refer to Add-Ons).
20. Abandoned Shipments: Should your free storage day expire, you must immediately ship your
Package. Any Package or Shipment that We are unable to ship due to reasons including, but not
limited to, failure to pay or take delivery, will be considered abandoned.
21. Disposal of Abandoned Packages: All abandoned Packages or Shipments will be discarded,
destroyed, or auctioned at the Company's sole discretion. The Company shall have the right to dispose
of any Package or Shipment deemed abandoned under these Terms without further liability to the
Member.
VI. US Personal Shopper Service
22. Service Reference: The terms and conditions specific to the US Personal Shopper service,
including fees, liability, and purchasing rules, are set forth in a separate US Personal Shopper
Terms of Use document. The Member agrees that the provisions of that separate document shall
govern all requests made through the US Personal Shopper service.
VII. Shipping, Fees, and Export Compliance
23. Exclusive Shipping: All Shipments will be shipped via our exclusive carrier partners and methods
(FedEx International and UPS local). No other third-party shipping carriers are allowed.
24. Carrier Account: The Company will use its corporate accounts with shipping carriers; we will not
use a Member’s personal account.
25. Chargeable Weight: Shipping chargeable weight is based on the Package's actual or volumetric
weight (package dimensions in inches L x W x H / Carrier factor), whichever is higher, then
rounded up to the highest pound (if applicable). Shipping rates are subject to change without prior
notice and are not guaranteed, except when the shipping invoice has been issued and paid within 2
business days.
26. Shipping Invoice and Payment: All customs duties and taxes applicable on the total value of goods
(goods price, sales tax, and shipping charges), and any third-party charges, are included in the shipping
invoice. You agree to pay all applicable shipping fees and charges within 2 business days of receipt of
the invoice.
27. Failure to Pay Shipping Fees: Should you fail to pay shipping fees within 2 business days upon
receipt of the invoice, the Shipment will automatically be moved to the storage facility, and the terms
of use in the Storage Services section will apply.
28. Delivered Duty Paid (DDP): All Shipments are sent using the "Delivered Duty Paid" (DDP) terms.
This includes handling customs duties and taxes during the import process.
29. Customs Discrepancy: Customs duties and taxes are dictated by your country’s Customs Authority.
Should the amount be more than Our estimate, the Company reserves the right to charge you, and you
will have to pay the difference, including but not limited to penalty, fine, or extra expenses incurred by
the Company.
30. Export Compliance: All export items must adhere to the rules and regulations provided by carriers,
U.S. Custom & Border Protection, the U.S. Department of Commerce, and the Department of
Homeland Security. Should any item be classified as prohibited or restricted, the Company will not
export it.
31. High-Value Shipments: Any Shipment with a value over US$2,500 will be sent through FedEx only,
and an Electronic Export Information may be required (contact support for details).
32. Restricted Items: The Company will only accept to ship brand new electronic products (i.e., laptops,
tablets, digital cameras, etc.) that are powered by Li-ion batteries that are still in the retailer's original
sealed packaging.
VIII. Delivery and Claims
33. Delivery Guarantee: While the Company endeavors to deliver your Shipment to your doorstep,
doorstep delivery is not guaranteed and may vary per country.
34. Delivery Timelines: Shipping estimated delivery days are NOT guaranteed unless specified.
Shipments are subject to our carrier partner's internal warehouse processing timeline.
35. Carrier Delays: The Company shall NOT be liable for our carrier's partner delivery delays or failure to
perform due to causes beyond our reasonable control. The Company accepts NO responsibility for any
loss or damage occurring due to Shipment delays.
36. Customs Coordination: As our exclusive shipping partner, FedEx International handles all customs
clearance at each country of destination.
37. Free Insurance: As an exclusive benefit, all Shipments include free insurance with a shipment value
up to $500.
38. Mandatory Insurance: Additional shipping insurance is mandatory for shipments with a value of
$500 and above and will be included in your shipping invoice.
39. Insurance Limits: Package insurance value cannot exceed the item’s actual value. Customs
declarations are used to determine the insurance claim value. The actual retailer’s invoice is required
for all insurance and claims requests.
40. Claim Process: Shipment claims are subject to FedEx’s insurance and claims policy.
IX. Shopping Item Return Services
41. Return Assistance: The Company assists with returning your order to the U.S. retailer subject to the
retailer's return policy; a service fee applies.
42. Return Status: Our US Personal Shopper team will communicate with the Member the status of
their return.
43. Retailer Policy: Return is subject to the retailer's return policy.
X. General Legal Provisions
44. Change on Terms: Addition, change, or update to these Terms of Use, Services, and Fees is at the
sole discretion of the Company without notifying you. All changes will be published on the Site and are
effective on the publication date. Your continued use of your Account constitutes your acceptance of
these Terms of Use.
45. Governing Law and Jurisdiction: These Terms of Use are governed by and construed in
accordance with the laws of the State of California. The exclusive jurisdiction for any litigation
between the Company and its Members shall be the courts of the State of California, Orange County.
46. Force Majeure: The Company will not be liable for any delay, breach, or failure to perform our
obligation to you or any loss, cost, or expenses incurred which are caused or contributed to by an event
that is beyond the Company's control (Force Majeure Event), including but not limited to, Acts of God,
fire, flood, failure or delay of carriers, civil disturbances, or strikes.
47. Disclaimer Reference: The Disclaimer for the Site and Services is set forth in a separate document
available on the Site. By using the Services, you acknowledge and agree that your use is subject to that
Disclaimer.
48. Privacy and Cookie Policy Consent: By using the Site and Services, you acknowledge and agree
that your use is subject to the Company's Privacy Policy and Cookie Policy, which are available on the
Site. You consent to the collection, use, and disclosure of your personal information as described
therein, in compliance with applicable laws, including California's consumer privacy laws.
49. Limitations of Liability: In no event will the Company or our directors, employees, or agents be
liable to you or any third party for any direct, indirect, consequential, exemplary, incidental, special, or
punitive damages, including lost profit, lost revenue, or loss of data, arising from your use of the Site
and Services.
50. Indemnification: You agree to defend, indemnify, and hold the Company harmless from and
against any loss, damage, liability, claim, or demand made by any third party due to or arising out of
your breach of these Terms of Use or your violation of the rights of a third party.
51. Severability: If any provision of these Terms is found to be unlawful, void, or unenforceable, that
provision is deemed severable and does not affect the validity and enforceability of any remaining
provisions.
XI. Dispute Resolution
52. Binding Arbitration: Any dispute, controversy, or claim arising out of or relating to these Terms of
Use or the breach, termination, or validity thereof shall be settled by binding arbitration administered
in Los Angeles County, California. The arbitration shall be conducted on an individual basis, and
judgment upon the award rendered by the arbitrator(s) may be entered in any court having jurisdiction
thereof.
53. Class Action Waiver: You agree that you may bring claims against the Company only in your
individual capacity and not as a plaintiff or class member in any purported class, collective, or
representative proceeding.
Version: 20 October 2025